Help Center
customer service
Our commitment is to offer a quality, transparent and efficient service, ensuring the best possible experience for our clients. And so we offer a humanized support and follow-up from the order to delivery.
💬 Service channels
Service is provided exclusively through our official channels:
E-mail;
WhatsApp;
Contact number (message and calls).
All requests must be made through these channels to ensure proper registration and follow-up.
⏰ Business hours
Our business hours are:
Monday to Friday: from 9 am to 6 pm (except holidays)
Messages sent outside this time will be answered on the next business day.
⏳ Response deadline
We are committed to responding to all requests within 1-24 business hours.
During periods of high demand, this deadline may be extended, but we will always aim to respond as soon as possible.
📦 Order information
Questions related to applications must include:
Application number;
Full name used in the purchase;
Date of purchase.
This streamlines the service and resolution of the request.
🌎 About deadlines and logistics
We work with national and international suppliers, which can impact delivery times.
Our team is available to provide updates and support throughout the shipping process.
🤝 Conduct in service
We value a respectful and cordial service. Likewise, we expect mutual respect from customers.
Offensive or abusive messages will not be tolerated.
📌 Service limitations
Some situations may depend on third parties (carriers, suppliers or customs). In these cases, our team will act as an intermediary to seek the best possible solution.
Our goal is to ensure a safe, transparent and satisfying experience from start to finish of your purchase.
privacy and security
Your privacy is important to us. This policy aims to explain how we collect, use and protect your information when you use our store.
🔐 Information collection
We collect personal information provided by you at the time of purchase or registration, such as:
Full name
Delivery address
Phone
This data is necessary to process orders and ensure the delivery of products.
🛍️ Use of information
The information collected is used to:
Process and track orders
Send updates about the purchase
Provide customer service
Improve your experience in our store
We do not sell, rent or share your personal data with third parties except as necessary for the performance of the service (such as carriers and means of payment).
🔒 Information security
We have security measures in place to protect your data, including:
Information encryption (SSL)
Secure payment environments
Protection against unauthorized access
Your payment details are not stored in our systems and are processed by secure and certified platforms.
🍪 Use of cookies
We use cookies to improve your navigation, personalize content and analyze the performance of the website.
You can, at any time, deactivate cookies in your browser settings.
📩 Communication
We may send emails or messages related to your order or, if authorized, promotional content.
You can opt out of receiving marketing communications at any time.
👤 User rights
You can request:
Access to your data
Correction of information
Deletion of personal data
For this, just contact our service team.
🔄 Changes in policy
This policy can be updated at any time to ensure greater transparency and security. We recommend periodic review.
By using our store, you agree to the terms of this Policy
methods of payment
-Credit/debit cards;
-PIX;
- PAYPAL;
-Paid Market;
- Bank slip.