deliveries and returns
shipping policy
We work with national and international suppliers to offer exclusive products with excellent value for money.
📦 Processing time
After payment confirmation, the order is processed within 1-3 business days. Once shipped, you will receive a tracking code to track your delivery.
🚚 Delivery time
The delivery time varies depending on your location and the supplier of the product:
Domestic products: 5 to 12 working days
International products: from 10 to 25 working days
In some cases, the deadline may be extended due to external factors such as postal logistics, customs or periods of high demand.
🌎 Origin of products
Our products can be shipped directly from logistics centers in Brazil or abroad, always with selected suppliers to ensure quality and safety.
🔎 Tracking
All orders have a tracking code, which will be sent by email as soon as the product is shipped.
⚠️ Possible delays
Possible delays may occur due to factors beyond our control, such as strikes, weather problems or customs withholding.
📬 Separate deliveries
If your order contains more than one item, they may be shipped separately according to availability in our stock.
💰 Taxes and levies
In rare situations, customs duties may be applied. If this occurs, the customer will be responsible for payment.
By making a purchase from our store, you agree to the conditions described in this policy.
exchange and return policy
Our priority is your satisfaction. If you are not satisfied with your purchase, you can request an exchange or return under the conditions below:
🔄 Exchanges and returns for regret
You can request the return of the product within 7 calendar days after receipt, in accordance with the Consumer Protection Code.
For this, the product must:
No signs of use;
be in its original packaging;
Contain all accessories and items shipped.
⚠️ Defective or broken products
If the product is defective or has been delivered with a fault, please contact us within 7 calendar days after receipt.
You will need to send photos or videos that prove the problem for analysis.
After confirmation, you can choose to:
Exchange for a new product;
Full refund;
New purchase credit.
📦 Return process
To initiate a request, please contact our support team informing:
Application number;
Reason for exchange or return;
Evidence (if applicable).
Our team will also provide all the instructions for shipping the product.
🚚 Shipping costs
In cases of defect or error in the shipment, the costs will be our responsibility
In cases of regret, shipping costs may be the responsibility of the customer
💰 Refunds
After receiving and reviewing the returned product, the refund will be processed within 7 business days.
The amount will be refunded according to the payment method used in the purchase.
⏳ Important remarks
Custom products cannot be exchanged or returned, except in case of defect
Promotional products may follow specific conditions informed in the offer
By making a purchase from our store, you agree to the terms of this policy.